Shipping policy
Order Processing Standard orders are processed and dispatched same or next working day. Personalised orders require an additional 2–3 working days to prepare before dispatch.
Orders are not dispatched on weekends or UK public holidays.
UK Delivery
- Free shipping on orders over £35
- Standard Tracked: £3.49 — estimated 2–3 working days
European Union
- International Tracked: £12.99 — estimated 5–10 working days
Please note that EU orders may be subject to import duties and taxes charged by the destination country upon arrival. These charges are the responsibility of the recipient and are not collected by Enchanted Bookcase at checkout.
United States, Canada & Rest of World
- International Tracked: £12.99–£15.00 — estimated 7–14 working days
Import duties and taxes may apply and are the responsibility of the recipient.
Tracking Where a tracked service is used, you will receive a tracking number by email once your order has been dispatched.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at orders@enchantedbookcase.com and we'll investigate with the carrier.